Order Policy

The Order Policy serves as a comprehensive guide for our valued customers at The Poppy Pink, ensuring an efficient and transparent shopping experience. To uphold the integrity of our transactions, we present the following comprehensive guidelines governing the ordering process. These directives are binding for both our esteemed customers and our company.

PLACING AN ORDER

To initiate an order placement with Poppy Pink, please adhere to the following protocol:

  • Access our website and log in to your account.
  • Select the desired items and add them to your shopping cart.
  • Conduct a meticulous review of your order, meticulously examining product details, quantities, and prices, prior to advancing to the checkout stage.
  • Upon satisfaction with your order, proceed to complete the checkout process by furnishing accurate shipping and billing information.

It is imperative to follow these steps diligently to ensure the seamless processing of your order. Any deviation from these outlined procedures may result in delays or complications in the order fulfillment process.

ORDER CONFIRMATION

Upon successful placement of the order, customers will receive a detailed order confirmation email and WhatsApp notification containing comprehensive purchase details.

Customers are expected to promptly review the order confirmation and notify The Poppy Pink of any discrepancies or concerns.

HOW CAN I CANCEL MY ORDER? 

We acknowledge that circumstances may arise prompting you to cancel your order. To streamline this process and alleviate any potential complications, we adhere to a straightforward cancellation policy.

  • Orders can only be cancelled prior to dispatch. In the event of prepayment, a full refund will be issued to the original payment source.

Recognizing the importance of expeditious processing, any cancellations to orders must be submitted within four hours of order placement.

Customers must promptly contact our dedicated customer service team for cancellations. However, please note that changes for orders are not possible.

PRICING AND PROMOTIONS

  • The prices listed on our website at the time of purchase are considered final.
  • Promotional offers and discounts are subject to specific terms and conditions outlined in the promotion details.

PAYMENT METHODS

We accept various payment methods, including UPI, credit and debit cards, net banking, wallets, and cash on delivery.

  • To minimize the risk of unauthorized access, your credit card/ debit card/ net banking (mobile or internet) details will be encrypted.
  • Other than where payment is by cash of delivery, the payment will be due and payable immediately at the time of placing the order.
  • When you click "Authorise payment ", you are confirming that the credit card is yours.

Credit cards and debit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment (either by credit card / debit card / bank transfer), we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you.

 

SHIPPING METHODS


We offer a standard shipping option with an estimated delivery within 5-7 business days.

ARE THERE ANY ADDITIONAL SHIPPING CHARGES?


We are pleased to provide complimentary shipping services.

SERVICE AVAILABILITY


Presently, our shipping services are limited to locations within India only.

Certain regions may be deemed non-serviceable for delivery. Please verify accessibility by entering the pin code on the product page.


ADDRESS ACCURACY


It is imperative to ensure the accuracy and completeness of your shipping address.

The Poppy Pink assumes no liability for orders dispatched to incorrect contact information or incomplete/incorrect addresses provided by the customers.

DELAYS AND EXCEPTIONS


While our endeavor is to adhere to stipulated delivery timelines, unanticipated factors such as inclement weather, natural calamities, or carrier delays may impede timely delivery.

  • Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
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  • If for any reason we are unable to comply with the delivery date, we will inform you of that situation and concerted efforts will be made to rectify the situation.
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    For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.


    LOST OR STOLEN PACKAGES


    The Poppy Pink bears no responsibility for packages deemed lost or stolen subsequent to carrier confirmation of delivery. It is incumbent upon customers to ensure the availability of a recipient or designate a secure delivery location.


    RETURNS DUE TO NON-DELIVERY


    In the event of a package being returned due to non-delivery (e.g., erroneous address), customers assume responsibility for additional shipping costs incurred for package reshipment.

  • It is imperative for both the brand and its customers to adhere strictly to these policies and procedures to ensure a seamless and satisfactory shopping experience. Any deviations from these guidelines may result in consequences outlined in our terms of service.
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  • Poppy Pink reserves the right to amend or terminate this policy at our discretion, with due notification provided to affected parties.
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  • Any disputes arising from the interpretation or execution of these terms shall be resolved through arbitration in accordance with the laws applicable in the jurisdiction of Poppy Pink.
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    If you have any inquiries or issues, we urge you to contact us. Our committed team is available to assist you throughout the process. You can reach us via our WhatsApp at +91 9910211666, or email at thepoppypink@gmail.com. Our team operates from Monday to Saturday, 10:30 AM to 5:30 PM, and is prepared to offer the necessary support and guidance.